On Jan. 21st, 2014 the grid was taken offline to apply updates to our servers and to “Fix” a few ongoing issues caused by our recent upgrade. These fixes included user profile “Notes”, search, and some group tweaks. The hope was that we would also implement a fix to allow both offline instant messages and offline group notices to be sent to our user’s email.. but we had hit a snag and were not able to apply this fix.
Everything else went well and the grid was brought back online.
The following day, the offline messages issue was finally resolved so now if you are not online and someone sends you an instant message or group notice, you will be notified via email as long as you have your viewer set to receive them and have a valid email address on file.
We will continue to work on the sluggishness of group chat in large groups, so stay tuned! 🙂